Australian Telco’s institutional policy rips-off Millions of dollars from consumers.

The scam goes like this…  you subscribe to a mobile telephone plan that includes a 5Gb per month  data usage. The monthly anniversary is, say, on the 15th of each month. You exceed your data usage on the 10 of the month and purchase an additional  top-up allocation  of 1 to 5 Gb which expires on the 10th of the following month.

On the 15th you have only used a proportion of your top-up allocation when you then regain a new 5Gb data entitlement as part of your normal monthly contract.  Your account shows now shows you have 4 Gb left from your top-up, which expires on the 10th of the next month plus a new allocation of 5Gb which expires on the 15th of the next month.

Now here is where the rip-off begins to occur. 

The Telco provider, In my case DODO but the scam applies equally to all Telcos, deducts your data consumption from your standard 5Gb allocation (Expiry date 15th) but you use up the 5GB  again on the 10th of the following month only to find that your 4GB that you had purchased and remained unused has expired and is no longer available.  You are forced into buying a new data-top-up. Had the Telco deducted your consumption for the account that expired first (FIFO) you would still have 4Gb to use prior to your next monthly anniversary of your account.

I asked my provider why they deducted my data consumption from my normal allocation which expires on the 15th of the month  and not the data allocation that expires earlier on the 10th? 
In discussion of this issue with Peter (Undisclosed surname) , Disputes Resolution Officer with Dodo Australia Pty Ltd, Peter indicated that the deduction of data from the Monthly allocation in priority of the top-up package is a deliberate corporate policy. Designed of course to force you into buying more data-top up packages. 
Millions of dollars rip=off Australian consumers as a result

If you multiply this scam by millions of account holders, and remember this does not just apply to DODO but also to other telco providers, the amount ripped off from Australian consumers adds up to millions of dollars.  This in my view is unconscionable.  Peter from DODO said it was unethical but not unconscionable.
DODO offered to provide a “bonus $5.00 1GB of data in compensation”.   Problem is this offer is useless as the data would expire prior to the expiration of my next monthly data allowance and I would not benefit from it. 

Peters reply “if I did not like it then I can cancel my account”.  Why should I?  In all other aspects I am happy with the service.  It’s just the policy of deducting my data consumption from the wrong account in the wrong order.

The issue is not about the five or twenty dollars spent on buying additional data allocation, it is the principle of consumer fairness. The Telcos should be deducting data consumption from whichever account allocation expires first. (FIFO)
I wait with interest to see if the Telecommuncations Ombudsman is capable of addressing this issue.   If not this may require a class action law suit before the rip-off, costing Australian consumers Millions of dollars, is addressed.  
A link to this post has been sent to the Stephen Conroy and Opposition Spokesperson Malcolm Turnbul.

SCAM WARNING: TecSavy Skype (03) 9016 4321

We recently purchased on line telephone number (03) 9016 4321 from SKYPE we thought it was a good number but it turned out to be a nightmare .

The number was previously registered with a group called TecSavy based in the USA (Although we have reason to believe it is in fact based in India or some other overseas country) They offer too good to refuse computer support services for a subscription of $100. If you subscribe they install software on your computer so their technicians can assist in any configuration issues. They also have your credit card number and other personal data that you provide when you subscribe.

TecSavy’s US telephone number is +1.425.998.0460, When we called this number we received a recorded message by the US authorities warning subscribers not to provide any personal details or credit card information as the company my be associated with identity theft.

All emails sent to this company are also bounced.

We have reported this matter to the authorities and telecommunications provider.

If you are contacted by a company by this name or using (03) 9016 4321 as their Australian contact try and get hold of any contact information you can and report it to the police.

UPDATE: We did a DNS Internet provider search on TechSavy and the web of deceit became even clearer. They uses the services of a group called privacyprotect.org to mask the ownership of the web site. The addresses they used was listed as a Post Box in Queensland with a message that they do not receive any mail at that address (Why would you have a PO box and not receive any mail?) The telephone contact was in Denmark and the fax line in India. we called then Denmark number and we got a recorded message from a woman with an Indian Accent. It turns out that at every step there was false and misleading ICAN records. This is something that ICAN must look into as we soon discovered that http://Privacyprotect.org is used by a hots of doggy web sites to mark the owner of the web. We suspect in fact that TecSavy and privacyprotect are one and the same company. They certainly use the same server.

Update 2: Mirosoft published warning to users of fake engineers scam

Microsoft is warning its customers of a new scam that employs “criminals posing as computer security engineers and calling people at home to tell them they are at risk of a computer security threat.”

The tech giant said that victims of the scam lose on average $875 after “the scammers tell their victims they are providing free security checks and add authenticity by claiming to represent legitimate companies and using telephone directories to refer to their victims by name.

Funds are stolen by the scammers using “a range of deception techniques designed to steal money,” Microsoft said in a statement detailing the scam.

SCAM WARNING: TecSavy Skype (03) 9016 4321

We recently purchased on line telephone number (03) 9016 4321 from SKYPE we thought it was a good number but it turned out to be a nightmare .

The number was previously registered with a group called TecSavy based in the USA (Although we have reason to believe it is in fact based in India or some other overseas country) They offer too good to refuse computer support services for a subscription of $100. If you subscribe they install software on your computer so their technicians can assist in any configuration issues. They also have your credit card number and other personal data that you provide when you subscribe.

TecSavy’s US telephone number is +1.425.998.0460, When we called this number we received a recorded message by the US authorities warning subscribers not to provide any personal details or credit card information as the company my be associated with identity theft.

All emails sent to this company are also bounced.

We have reported this matter to the authorities and telecommunications provider.

If you are contacted by a company by this name or using (03) 9016 4321 as their Australian contact try and get hold of any contact information you can and report it to the police.

UPDATE: We did a DNS Internet provider search on TechSavy and the web of deceit became even clearer. They uses the services of a group called privacyprotect.org to mask the ownership of the web site. The addresses they used was listed as a Post Box in Queensland with a message that they do not receive any mail at that address (Why would you have a PO box and not receive any mail?) The telephone contact was in Denmark and the fax line in India. we called then Denmark number and we got a recorded message from a woman with an Indian Accent. It turns out that at every step there was false and misleading ICAN records. This is something that ICAN must look into as we soon discovered that http://Privacyprotect.org is used by a hots of doggy web sites to mark the owner of the web. We suspect in fact that TecSavy and privacyprotect are one and the same company. They certainly use the same server.

Update 2: Mirosoft published warning to users of fake engineers scam

Microsoft is warning its customers of a new scam that employs “criminals posing as computer security engineers and calling people at home to tell them they are at risk of a computer security threat.”

The tech giant said that victims of the scam lose on average $875 after “the scammers tell their victims they are providing free security checks and add authenticity by claiming to represent legitimate companies and using telephone directories to refer to their victims by name.

Funds are stolen by the scammers using “a range of deception techniques designed to steal money,” Microsoft said in a statement detailing the scam.

SCAM WARNING: TecSavy Skype (03) 9016 4321

We recently purchased on line telephone number (03) 9016 4321 from SKYPE we thought it was a good number but it turned out to be a nightmare .

The number was previously registered with a group called TecSavy based in the USA (Although we have reason to believe it is in fact based in India or some other overseas country) They offer too good to refuse computer support services for a subscription of $100. If you subscribe they install software on your computer so their technicians can assist in any configuration issues. They also have your credit card number and other personal data that you provide when you subscribe.

TecSavy’s US telephone number is +1.425.998.0460, When we called this number we received a recorded message by the US authorities warning subscribers not to provide any personal details or credit card information as the company my be associated with identity theft.

All emails sent to this company are also bounced.

We have reported this matter to the authorities and telecommunications provider.

If you are contacted by a company by this name or using (03) 9016 4321 as their Australian contact try and get hold of any contact information you can and report it to the police.

UPDATE: We did a DNS Internet provider search on TechSavy and the web of deceit became even clearer. They uses the services of a group called privacyprotect.org to mask the ownership of the web site. The addresses they used was listed as a Post Box in Queensland with a message that they do not receive any mail at that address (Why would you have a PO box and not receive any mail?) The telephone contact was in Denmark and the fax line in India. we called then Denmark number and we got a recorded message from a woman with an Indian Accent. It turns out that at every step there was false and misleading ICAN records. This is something that ICAN must look into as we soon discovered that http://Privacyprotect.org is used by a hots of doggy web sites to mark the owner of the web. We suspect in fact that TecSavy and privacyprotect are one and the same company. They certainly use the same server.

Update 2: Mirosoft published warning to users of fake engineers scam

Microsoft is warning its customers of a new scam that employs “criminals posing as computer security engineers and calling people at home to tell them they are at risk of a computer security threat.”

The tech giant said that victims of the scam lose on average $875 after “the scammers tell their victims they are providing free security checks and add authenticity by claiming to represent legitimate companies and using telephone directories to refer to their victims by name.

Funds are stolen by the scammers using “a range of deception techniques designed to steal money,” Microsoft said in a statement detailing the scam.