Australian Telco’s institutional policy rips-off Millions of dollars from consumers.

The scam goes like this…  you subscribe to a mobile telephone plan that includes a 5Gb per month  data usage. The monthly anniversary is, say, on the 15th of each month. You exceed your data usage on the 10 of the month and purchase an additional  top-up allocation  of 1 to 5 Gb which expires on the 10th of the following month.

On the 15th you have only used a proportion of your top-up allocation when you then regain a new 5Gb data entitlement as part of your normal monthly contract.  Your account shows now shows you have 4 Gb left from your top-up, which expires on the 10th of the next month plus a new allocation of 5Gb which expires on the 15th of the next month.

Now here is where the rip-off begins to occur. 

The Telco provider, In my case DODO but the scam applies equally to all Telcos, deducts your data consumption from your standard 5Gb allocation (Expiry date 15th) but you use up the 5GB  again on the 10th of the following month only to find that your 4GB that you had purchased and remained unused has expired and is no longer available.  You are forced into buying a new data-top-up. Had the Telco deducted your consumption for the account that expired first (FIFO) you would still have 4Gb to use prior to your next monthly anniversary of your account.

I asked my provider why they deducted my data consumption from my normal allocation which expires on the 15th of the month  and not the data allocation that expires earlier on the 10th? 
In discussion of this issue with Peter (Undisclosed surname) , Disputes Resolution Officer with Dodo Australia Pty Ltd, Peter indicated that the deduction of data from the Monthly allocation in priority of the top-up package is a deliberate corporate policy. Designed of course to force you into buying more data-top up packages. 
Millions of dollars rip=off Australian consumers as a result

If you multiply this scam by millions of account holders, and remember this does not just apply to DODO but also to other telco providers, the amount ripped off from Australian consumers adds up to millions of dollars.  This in my view is unconscionable.  Peter from DODO said it was unethical but not unconscionable.
DODO offered to provide a “bonus $5.00 1GB of data in compensation”.   Problem is this offer is useless as the data would expire prior to the expiration of my next monthly data allowance and I would not benefit from it. 

Peters reply “if I did not like it then I can cancel my account”.  Why should I?  In all other aspects I am happy with the service.  It’s just the policy of deducting my data consumption from the wrong account in the wrong order.

The issue is not about the five or twenty dollars spent on buying additional data allocation, it is the principle of consumer fairness. The Telcos should be deducting data consumption from whichever account allocation expires first. (FIFO)
I wait with interest to see if the Telecommuncations Ombudsman is capable of addressing this issue.   If not this may require a class action law suit before the rip-off, costing Australian consumers Millions of dollars, is addressed.  
A link to this post has been sent to the Stephen Conroy and Opposition Spokesperson Malcolm Turnbul.

Making sense of Hisense: Stadiums versus service

Talk about poor quality service.

Hi have a Hisence TV which is in need of repair./ I called the Hisense support hot-line to inquire about the cost of a new LCD screen. The on queue telephone message was value is not confusing and poorly implemented. (This was the first impression I got and it was not good.) There was no clear indication of what number to press and nor was there any means of going back to the main menu.

I eventually got though to a service representative, who would only give her name as Jessica, she was responsible for processing warranty claims. I wanted spare parts sales.

She babbled on something about calling back the national hotline number and speaking to some other department which was not listed on the menu option. She then advised she could provide me with a quote but before she could she needed to collect a host of information such as name address. All I wanted was a price for a new screen. Instead I had to fill in information that to be honest I am reluctant to have stored in someones database, information that I will have no control over. I do not give out my address to anyone, I am even on the silent voters list as I value my privacy now why would I and why should I have to provide all these details when all I wants was a price ion a spare part?

When I questioned Jessica about all this she was not helpful. She said if I do not wish to provided personal detailed information I would need to call back and speak to the National Office.

I followed her advise and did just that… but there was no menu option for the National Office and if I selected 9 I was directed back to to the main menu.

All this has given me little cause to support Hisense as a manufacture. They do not the meaning of service or support. Their technical support service has very little to offer and basically I would not recommend anyone buy Hisense at all.

What I should have done was do a google on Hisense support before I bought their TV. (Mind you there is nothing wrong with the design of their TV it’s the after sales service that’s the main issue at fault. Poorly trained staff, bad management is their main problem. I am not the first and no doubts will not be the last.

They may have their name on a stadium but in all honesty they would so better following the advice of Warren Buffet. Nothing can can lead more to success then good old fashion honest efficient sales service. Stadium names

Making sense of Hisense: Stadiums versus service

Talk about poor quality service.

Hi have a Hisence TV which is in need of repair./ I called the Hisense support hot-line to inquire about the cost of a new LCD screen. The on queue telephone message was value is not confusing and poorly implemented. (This was the first impression I got and it was not good.) There was no clear indication of what number to press and nor was there any means of going back to the main menu.

I eventually got though to a service representative, who would only give her name as Jessica, she was responsible for processing warranty claims. I wanted spare parts sales.

She babbled on something about calling back the national hotline number and speaking to some other department which was not listed on the menu option. She then advised she could provide me with a quote but before she could she needed to collect a host of information such as name address. All I wanted was a price for a new screen. Instead I had to fill in information that to be honest I am reluctant to have stored in someones database, information that I will have no control over. I do not give out my address to anyone, I am even on the silent voters list as I value my privacy now why would I and why should I have to provide all these details when all I wants was a price ion a spare part?

When I questioned Jessica about all this she was not helpful. She said if I do not wish to provided personal detailed information I would need to call back and speak to the National Office.

I followed her advise and did just that… but there was no menu option for the National Office and if I selected 9 I was directed back to to the main menu.

All this has given me little cause to support Hisense as a manufacture. They do not the meaning of service or support. Their technical support service has very little to offer and basically I would not recommend anyone buy Hisense at all.

What I should have done was do a google on Hisense support before I bought their TV. (Mind you there is nothing wrong with the design of their TV it’s the after sales service that’s the main issue at fault. Poorly trained staff, bad management is their main problem. I am not the first and no doubts will not be the last.

They may have their name on a stadium but in all honesty they would so better following the advice of Warren Buffet. Nothing can can lead more to success then good old fashion honest efficient sales service. Stadium names

Making sense of Hisense: Stadiums versus service

Talk about poor quality service.

Hi have a Hisence TV which is in need of repair./ I called the Hisense support hot-line to inquire about the cost of a new LCD screen. The on queue telephone message was value is not confusing and poorly implemented. (This was the first impression I got and it was not good.) There was no clear indication of what number to press and nor was there any means of going back to the main menu.

I eventually got though to a service representative, who would only give her name as Jessica, she was responsible for processing warranty claims. I wanted spare parts sales.

She babbled on something about calling back the national hotline number and speaking to some other department which was not listed on the menu option. She then advised she could provide me with a quote but before she could she needed to collect a host of information such as name address. All I wanted was a price for a new screen. Instead I had to fill in information that to be honest I am reluctant to have stored in someones database, information that I will have no control over. I do not give out my address to anyone, I am even on the silent voters list as I value my privacy now why would I and why should I have to provide all these details when all I wants was a price ion a spare part?

When I questioned Jessica about all this she was not helpful. She said if I do not wish to provided personal detailed information I would need to call back and speak to the National Office.

I followed her advise and did just that… but there was no menu option for the National Office and if I selected 9 I was directed back to to the main menu.

All this has given me little cause to support Hisense as a manufacture. They do not the meaning of service or support. Their technical support service has very little to offer and basically I would not recommend anyone buy Hisense at all.

What I should have done was do a google on Hisense support before I bought their TV. (Mind you there is nothing wrong with the design of their TV it’s the after sales service that’s the main issue at fault. Poorly trained staff, bad management is their main problem. I am not the first and no doubts will not be the last.

They may have their name on a stadium but in all honesty they would so better following the advice of Warren Buffet. Nothing can can lead more to success then good old fashion honest efficient sales service. Stadium names